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Frequently Asked Questions


What kind of jewellery do you insure?

We insure any item which is normally be traded at jewellery store, an auction house or by a jewellery dealer.  Diamond, necklaces, rings, watches, bracelets, gold, platinum goods, bullion, unset precious stones and pearls are also included. 


Do you apply deductible (excess) to jewellery & art insurance?

We don't apply deductible (excess) for individual collectors' policies. But we do a small deductible for commerical jewellery dealers or retailers, in order to minimize trival amount of claims.


What is jewellery insurance premium?

Depending on your security and protection, your type of jewellery, and your claim experience, the average annual premium is from 1% to 2% of your jewellery collections subject to minimum SGD1,000 plus 7%GST per annum.


Do you insure jewellery on cost value or market value?

We can insure either cost or market value. Once we agree on value, we write in agreed value of each piece into your policy. 


How do you determine market value?

We use the latest sales transaction of reputable auction houses and retail restore as a benchmark to value your jewellery collections.


What does jewellery insurance policy cover?

The policy is on all risks worldwide cover basis, which includes accidental loss or damages, theft, burglary or robbery. 


What does jewellery insurance policy not cover?

The policy does not cover wear and tear, inherent defect and breakdown, gradual deterioration, confiscation by authority, war & terrorism, radioactive contamination. 


What if there is a loss or damage?

Please contact us immediately and take photos of damage. We will contact you within 24 hours.


What is the Claim Settlement?

If it is total damage beyond of repair, Insurer pays you the amount you've insured, you surrender the property to the Insurer. If it is partial damage repairable, the Insurer pays you the repair cost and the difference in value, if any, after the repair.


Why is Charles Jewellery / Insurance?

We specialise in jewellery insurance and provide you impartial & personal services from quote to claim. The services are tailored to your specific needs. If you have good security, protection and nil insurance claim record, we can offer you very competitive insurance rates. Even if your record isn't perfect, we still offer good rates.